Frequently Asked Questions (FAQ)
Last Updated: November 2025
Welcome to the Umeed e Noor FAQ section!
We’ve answered some of the most common questions to help make your shopping experience smooth and easy.
1. How do I place an order?
Simply visit our website www.umeedenoor.com, browse through our collection, select your favorite items, choose your size, and click “Add to Cart.”
Once you’re ready, go to checkout, enter your shipping details, and complete your order.
2. What payment methods do you accept?
We currently accept Bank Transfer as our primary payment method.
After placing your order, you’ll receive our bank details to complete your payment.
Your order will be confirmed once payment has been received.
3. Do you offer Cash on Delivery (COD)?
Yes we offer Cash on Delivery(COD). We deal in COD, Bank Transfer and Jazzcash
4. How long does delivery take?
Orders are usually delivered within 3–7 business days across Pakistan, depending on your city and courier service availability.
We’ll send you a tracking number once your order is shipped so you can monitor the progress.
5. How much is the shipping cost?
Shipping charges vary depending on your location and order weight.
Any applicable charges will be shown at checkout before confirming your order.
We also offer free shipping promotions occasionally — stay tuned on our website and social media pages!
6. Can I return or exchange a product?
Yes, we accept returns or exchanges if:
The product is defective, damaged, or incorrect
You notify us within 3 days of receiving your order
The item is unused, unwashed, and in original packaging
For full details, please read our Return & Refund Policy.
7. What should I do if I receive a damaged or wrong product?
Please contact us immediately at umeedenoor01@gmail.com with your order number and clear photos of the product.
We’ll review the issue and arrange a replacement or refund as quickly as possible.
8. Do you ship internationally?
Currently, we deliver only within Pakistan, but international shipping is something we plan to introduce soon.
9. How can I track my order?
Once your order is shipped, we’ll send you an SMS or email with your tracking number and courier name.
You can use this number on the courier’s website to track your package.
10. How can I contact Umeed e Noor?
You can reach our support team via:
📧 Email: umeedenoor01@gmail.com
🌐 Website: www.umeedenoor.com
📍 Country: Pakistan
11. Are the colors and designs exactly as shown on the website?
We make every effort to display our products as accurately as possible.
However, slight color differences may occur due to lighting or screen display settings.
12. How do I know my size?
Each product includes a size chart to help you find your perfect fit.
If you’re unsure, you can contact us for size guidance before placing your order.
13. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
Please contact us immediately at umeedenoor01@gmail.com if you need to cancel.
14. How can I stay updated about new arrivals or sales?
Follow us on social media and subscribe to our newsletter through our website to get the latest updates on new collections, discounts, and exclusive offers.