Welcome to Umeed e Noor!
We aim to provide you with a smooth, reliable, and transparent delivery experience.
This Shipping Policy explains how we handle processing, delivery times, and shipping costs for all orders placed through www.umeedenoor.com.
1. Order Processing Time
- All orders are processed within 2 to 4 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation email or SMS once your order has been dispatched.
2. Shipping Across Pakistan
- We currently deliver nationwide across Pakistan.
- Deliveries are handled by trusted courier partners such as TCS, Leopards, M&P, or similar services.
- Estimated delivery time is 3 to 7 business days, depending on your city and courier network coverage.
3. Shipping Charges
- Standard delivery charges may apply depending on your location and parcel weight.
- Occasionally, we offer free shipping promotions on selected items or order amounts — these will be clearly mentioned at checkout.
4. Order Tracking
Once your order is dispatched:
- You will receive a tracking number via email or SMS.
- You can use this number on the courier’s website to monitor your delivery status.
If you experience any issues with tracking, please contact us at umeedenoor01@gmail.com.
5. Delayed Deliveries
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Incorrect or incomplete address details
In such cases, our support team will assist you in tracking your order and ensuring prompt delivery.
6. International Shipping
Currently, Umeed e Noor ships within Pakistan only.
We are working to expand our services to international locations in the near future.
7. Damaged Packages
If you receive a damaged or opened package:
- Please do not accept it from the courier.
- Immediately inform us at umeedenoor01@gmail.com with photos and order details.
We will investigate the issue and arrange a replacement if necessary.
8. Change of Address
If you need to update your delivery address:
- Contact us at umeedenoor01@gmail.com within 24 hours of placing your order.
- Once your parcel has been shipped, we cannot modify the delivery address.